Podcast

The Art of the Possible – Deal Reviews

How do you orchestrate a deal review that will help the entire team execute more effectively?

Many organizations have rounded the corner, reset territories and are wondering how they can execute more effectively in 2020. How do you make deal reviews part of your cadence? What are the best in class companies doing? What are the approaches you can take strategically to uplevel your entire organization?

How do you orchestrate a deal review that will help the entire team execute more effectively?

Sometimes we miss the foundational elements that bring the team together. We are talking about account and opportunity reviews. There are five components in terms of framing the conversation for the art of the possible. If you want to bring up the level of the game for the entire team, tune in to get your list and action plan.

If you want to bring up the level of the game for the entire team, tune in to get your list and action plan, in this week’s episode with Patrick Morrissey.

January 23, 2020

More resources

Podcast
The Do’s and Don’ts of AI Knowledge Assistants in the Workplace with Stephen Harley

AI-based virtual assistants have become a natural part of peoples’ homes. Now that they’ve made their way into the workplace, let’s take a closer look at them. Whether it’s helping your team make better decisions or scheduling a meeting, AI-based virtual assistants are here to stay. In this episode, our Product Manager, Stephen Harley, shares what’s possible along with the Do’s and Don’ts of AI Knowledge Assistants for the workplace.

Read more

Podcast
How to Dip Your Contact Center Toes Into the Cloud with Fiona Vanderlinde

There’s so much going on in contact centers every day. For those still with on-premise servers, agents could have upwards of 20+ different applications at once trying to get something done for a customer. To eliminate those headaches and avoid in-person accidents like tripping and unplugging a cord which could take hours to solve, cloud is the answer. For organizations still on the fence about moving to the cloud, this podcast episode is for you. Join us as our own Fiona Vanderlinde discusses the importance of moving contact centers to the cloud.

Read more

Podcast
destinationCRM’s 2024 CX Megatrends to Watch Wrap-up with Samantha Middlebrook

Kicking off the new year, destinationCRM held their annual "CX Megatrends to Watch: Expert Predictions" webinar. Our own Samantha Middlebrook took part in this webinar and shared her predictions for what we’ll see from AI’s impact on customer expectations in service interactions along with changes to contact center operations. In this podcast, Samantha sits down with us to share insights from the destinationCRM webinar and expands upon what she believes will happen moving forward with AI in the contact center space.

Read more